When shopping for a new vehicle, it is important to find a Chrysler car dealership you can trust. You need to feel comfortable with the deals you are offered and there are a lot of elements that go into that.
Chrysler Car Dealership History
If you already know you want a Chrysler, you then have to find a dealership that has that type of vehicle. The best way to find a good deal on the right vehicles is to look into the history of the dealership you are interested in working with. With today's technology on hand, you can get a lot of details in a short amount of time. With a little bit of time, you can find out a great deal about any dealership. How long have they been in business? What are others saying about them? If a dealership has a good record, you will find out, and that will help you concentrate on the dealers that deserve your business.
If you are interested in Chrysler lease specials or even a new vehicle, you will want to read reviews on the dealer nearby. The dealer reviews on their website will tell you positive aspects, but you can find reviews in other locations that are honest and will tell you more about how they deal with customers. You can get an idea of the overall quality of the vehicles and the service you will get. If you do business with the dealership later, it is a good idea to leave your own review for others to find. Once you have read a few reviews, you can feel comfortable about the services you will receive from that Chrysler location.
Dealerships come and go, including those selling popular vehicles like Chryslers. Selling cars is a tough business, and that is particularly true if a dealership opened less than a year ago. Look into the background of the location. If they opened less than 12 months ago, they may not be there in the future if you need help. It is safer to buy a vehicle or look into Chrysler lease specials with a dealership that has a long history behind it. Well-established dealers are those that have been a part of the community for quite a few years.
Better Business Bureau
You should consider the Better Business Bureau to be your failsafe. Their website allows you to check businesses by state. They keep records on customers' complaints for up to three years. You can see if the complaints were resolved according to their policies or if they are still unresolved. Comparing dealers based on the BBB values can help you find trouble spots with certain companies. If there are no complaints against a dealer, that is a good sign. If there are very few and they were resolved well, it is safe to work with that dealership as well.
Showroom and Facilities
Once you have validated a few things about the dealership in question, it is a good idea to visit the showroom and see the facilities in person. You can tell a lot about the location by seeing how they care for their facilities. Any good dealership staff will care of the facilities and take pride in their showroom. Look around as you pull into the lot and check to see if things are orderly, clean, and in good repair. Are the vehicles clean inside and out? Is the sales staff dressed in a professional manner? Is the service area tidy and neat? These are signs of a dealership you can trust.
Customer Service of Chrysler Lease Specials
As you check out the showroom, see what kind of customer service you would receive if you became a customer at that dealership. See how the sales staff treats you. If the interaction is respectful, you might be able to work with that location. If you feel like you are not being treated properly in any way, the rest of the car buying process could go downhill from there. If you feel uncomfortable, you are better off looking for another dealer.
J.D. Power and Associates
J.D. Power and Associates maintains a Customer Satisfaction Index. They also do studies on Sales Satisfaction. These studies have an overview of the overall customer satisfaction based on manufacturer. The results are widely available and easy to find. They can tell you a lot about the overall dealership experience with the Chrysler dealerships in your area. You can learn more about salespeople, the facilities, paperwork, financing, and even the delivery process. It all comes to you on an easy to read 1 to 5 scale. You can judge dealerships against one another or alone in this fashion.
Not every dealer will offer the same services. Ask if the dealership offers services that you might need in the future. You might be interested in loaner cars, certain service department hours, express check-in services, shuttle services and any number of other items. Make a mental list of the things you want in terms of services, and try to choose a dealership that offers those items so you can continue the relationship with the location where you lease or purchase your Chrysler vehicle.
Making the Choice
When you look up Chrysler dealerships, you may have many options in your area or you might just have one or two. The idea is to find a dealer you can trust by looking into their background. If the one location that is nearby does not have good BBB ratings and brings other concerns to mind, it might be worth a road trip to get to another dealership. On the other hand, if you have several dealers in your vicinity, you can choose one based on a variety of factors. You could even visit multiple dealers and find out where you can get best lease or purchase deals. Chrysler is a popular name for a vehicle, but no two dealerships are exactly alike. Do a little legwork in order to find the dealership that will work best for your needs.